Returns and Exchanges Policy
As a small, family-run business, our goal is to ensure that every one of our customers is completely satisfied with your purchase. If you're not happy, we're not happy, and we'll keep working to resolve any issues with your purchase until we've reached a win-win!
Our return policy lasts 30 days from the time you receive your product. If for any reason, within that 30 days, you decide that it is not a perfect fit for your needs, no problem - we'll take it back, no questions asked, for a full refund of the product cost. Shipping costs are non-refundable.
We understand you will need to test things out to know for sure if it's a fit...we just ask that you let us know within that first 30 days. After 30 days have passed, unfortunately we can’t offer you a refund or exchange (except for covered product defects, as described below).
To be eligible for a return, your item must be in the same condition that you received it, and must also be in the original packaging.
There may be certain situations where only partial refunds are granted (eg. any item not in its original condition, is damaged, or is missing parts.)
All returns should be mailed to CANVAS HQ: 508 Mineral Trace, Suite 103, Hoover AL 35244 United States.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
Once a full or partial refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take several days for this credit to appear on your account.
We will of course replace any parts or products that are defective, damaged, or incorrect in your order. In these situations, when we have made an error or delivered a faulty product, we will cover all shipping and return shipping costs. Please work with our support team at firstname.lastname@example.org to resolve product exchanges.
All exchanges should be mailed to CANVAS HQ: 508 Mineral Trace, Suite 103, Hoover AL 35244 United States.
All shipping costs are non-refundable. If you receive a product refund, all shipping costs will be deducted from the refund. Customer may also responsible for paying costs to return items.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Covered Damages and Defects
We offer 2 years of limited product protection for any defects, malfunctions, or other product failures due to manufacturing errors. This protection covers only manufacturing errors and not user errors, misuse of product, or other limitations or exclusions NOT due to manufacturing defects. This protection is for the value of the product, and does not cover any secondary damages.
We take full responsibility for safely delivering your purchase to your door. Once you've taken posession of your products, please inspect the contents immediately, and let us know if there are any missing or damaged parts. We will consider all products to have arrived in good condition once 30 days have passed after delivery. Unfortunately any damages reported after this time will not be covered by our return policy.
We do not cover any accidental damage (including, but not limited to damage from drops, spills, stepping or tripping on electric cables, damaged clamps or other accessories, normal wear and tear, or even pet attacks...believe me, we've heard it all!). If you would like extra peace of mind in protecting your equipment, we would strongly recommend purchasing sufficient equipment insurance coverage from an insurane provider.
Have any other questions?