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Shipping Policy

Canvas Shipping Policy

Last Modified: October 3, 2024
Welcome to Canvas. The Canvas Website is operated by Substance, LLC d/b/a Canvas, an Alabama limited liability company, with its registered office at 508 Mineral Trace, Suite 103, Hoover, Alabama 35244.

Shipping

Once shipped from our warehouses, all orders will arrive to their destination according to the transit time shown during checkout.  Please allow 3-5 business days for your order to be packed and shipped out of our warehouse.  We typically ship much more quickly, but in some cases, it may take up to 5 business days.  

All shipping costs are non-refundable. If you receive a product refund, all shipping costs will be deducted from the refund. Customer may also responsible for paying costs to return items.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Canvas is not liable for shipments that are lost, stolen, or damaged in transit due to shipping carrier error, neglect, or for any other reason. We strongly recommend adding the optional package protection to your order, to protect your order. We've seen an increase in reports of lost or stolen packages in recent months, and encourage you to consider adding this peace of mind!

If your package is lost, stolen, or damaged in transit and you did not elect to add package protection to your order, unfortunately Canvas is not able to issue a refund or replacement. We will assist with filing a claim with the carrier responsible for the delivery of your order, and help provide any information needed as the carrier conducts their investigation. Please be aware that this process can take several days, and the carrier is not guaranteed to approve your claim. Because of the challenges filing a successful claim, WE STRONGLY RECOMMEND PURCHASING PACKAGE PROTECTION FOR YOUR ORDER. This will ensure you are protected in the case that the carrier loses or damages your shipment, and will guarantee a quicker resolution for any mishaps.

Free Shipping Promo
Free shipping promo and policy. All free shipping promos include economy rate shipping and applies to orders with a subtotal of $185.00 or more OR orders placed with a Free Shipping promo code, up to a maximum of $600.00.  Orders above $600.00 fall outside the threshold of the free shipping promo, and will default to ship based on weight. 

"Subtotal" is defined as total cart price after all discounts have been applied, before shipping and taxes have been added.  

Free shipping promo is offered for orders shipping to the contiguous United States only.

If you would like to setup custom shipping for a large/bulk order above the free shipping threshold, please contact us at support@shopcanvas.co and we can assist in helping set up custom shipping options, which may be better than what the checkout process displays.

Domestic Shipping & Estimates
For calculated shipping rates not subject to the free shipping promo: Shipping charges for your order will be calculated and displayed at checkout. Multiple rates may be available using different shipping speeds or services. You are allowed to select the shipping service preferred.
International Shipping

We are based in the U.S., but we do offer International Shipping to most countries, as well as shipping to U.S. Territories.  Please reach out to support@shopcanvas.co for more guidance on how to place an order from locations outside the continental U.S.  

 

 

We currently do not have calculated rates displayed at checkout for any delivery locations outside the continental U.S., all such orders must be placed through our dedicated support team.  We are currently working to expand our fulfillment operations outside the continental U.S., so that we can serve all our international customers better. 

 

 

 

 

Contact Us

If you have any questions about our shipping policies, don't hesitate to reach out. Contact us.

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