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FAQs

FREQUENTLY ASKED QUESTIONS

Find answers to common questions about your CANVAS Lamp, accessories, shipping, and more.

CANVAS LAMP

What is the size of the CANVAS Lamp?
Each lamp arm is approximately 13 inches long, and the ring light is approximately 6 inches in diameter.
How much workspace can the CANVAS Lamp film?
For best results, we recommend positioning your phone and lamp approximately 20 inches above your work surface. At this height, you should be able to capture approximately a 2' x 2' workspace.
What are the CANVAS Lamp's light settings?
The CANVAS Lamp features three dimmable color temperatures:
  • Cool: approximately 6000K
  • Neutral: approximately 4200K
  • Warm: approximately 2800K
At full brightness, CANVAS produces approximately 1,500 lumens—similar to the brightness of a 100W incandescent bulb.
Does the CANVAS Lamp use a replaceable bulb?
No. CANVAS uses built-in, long-life LEDs rated for more than 25,000 hours of use, so you shouldn't need to replace a bulb during normal use.
How can I reduce glare when filming?
CANVAS works best with matte surfaces. If you're filming a highly reflective surface such as glass, try positioning the lamp at a slight angle instead of directly overhead. You can also flip the ring light upward to bounce light off the ceiling for softer, more ambient lighting.
Can I use my CANVAS Lamp with either a desk clamp or a base?
Yes! Every CANVAS Lamp includes a desk clamp. If you purchase one of our specialty bases, both black and white CANVAS Lamps can easily switch between the desk clamp and compatible bases.
Can I use my CANVAS Lamp internationally?
The CANVAS Lamp is compatible with 100–240V power. It comes with a USB wall adapter designed for U.S. Type A outlets. An appropriate international plug adapter may be required when traveling outside the U.S.
How can I position my CANVAS Lamp for filming?
CANVAS can be used for overhead filming, still photography, videos, social media content, and front-facing filming. The adjustable design allows you to position your phone at a variety of angles depending on what you're creating.

CANVAS BASES

What size are the CANVAS bases?
Our wooden and metal bases are approximately 8 inches in diameter, 1.5 inches thick, and weigh around 5 pounds.
How can I make my lamp and base more stable?
For the best stability, keep your lamp positioned to capture approximately a 2' x 2' workspace and avoid adding unnecessary weight to your phone, such as heavy cases or battery packs.

If you need additional stability or reach, you can add one of our steel base plates, which adds approximately 4 pounds to compatible specialty wooden bases. For larger workspaces, the included desk clamp is another great option.

REMOTE TRIGGER

How do I set up my Remote Trigger?
Remove the small plastic insulating strip from the remote. Once removed, the trigger is ready to pair with your phone through Bluetooth.
My Remote Trigger won't pair with my phone. What should I do?
First, restart your phone. Then go to your Bluetooth settings and remove any existing "AB Shutter 6" devices by selecting the information icon and choosing Forget This Device. Once all previous AB Shutter 6 connections have been removed, repeat the pairing process.
How do I change the Remote Trigger battery?
Press your thumb down on the battery door while pushing upward. The cover should pop off, allowing you to replace the battery.
What apps does the Remote Trigger work with?
The Remote Trigger works with many third-party apps, including Instagram and TikTok. It functions similarly to your phone's volume-up button to take photos or start and stop videos.
Does the Remote Trigger turn the CANVAS Lamp on and off?
No. The Remote Trigger communicates directly with your phone and controls your phone's camera functions. It does not control power to the CANVAS Lamp.
Does the Remote Trigger use a battery?
Yes. It arrives with a battery pre-installed, and an extra battery is included.

GRIPLOCK

What surfaces work best with GripLock?
GripLock works best on smooth, flat, clean, glossy surfaces, such as windows.

PHONE CLAMPS

Will my phone fit in the standard CANVAS Phone Clamp?
The original CANVAS Phone Clamp expands up to approximately 3.25 inches. It fits most smartphones without a case, although compatibility with every phone and case cannot be guaranteed.
Do you have an option for larger phones or thicker cases?
Yes. Our larger Phone Clamp expands up to approximately 4.3 inches, providing additional room for larger phones and thicker cases.
My phone's side buttons are being pressed by the clamp. What can I do?
Our Button Guard helps prevent the clamp from pressing your phone's side buttons. Standard and Extra Large Button Guards are available to correspond with the size of your phone clamp.

SHIPPING & ORDERING

How quickly will my order ship?
We do our best to process and pack orders within 1–3 business days.

Once shipped, U.S. orders generally arrive within an additional 3–5 business days. International delivery may take approximately 6–10 business days after shipment.
Do you ship internationally?
Yes! Contact support@shopcanvas.co with your shipping address and the products you'd like to purchase, and our team can provide a shipping quote.

Please note that international orders may be subject to additional duties or taxes charged by the carrier or customs authorities. These fees are outside of CANVAS's control and cannot be estimated in advance.

NEW PRODUCTS & RESTOCKS

How can I find out about new products and restocks?
Follow CANVAS on social media or sign up for our email list. We'll let you know when products are restocked and when we have something new to share.

STILL HAVE QUESTIONS?

We're happy to help. Contact the CANVAS team and we'll help you find what you need.

CONTACT CANVAS SUPPORT

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