CANVAS SHIPPING POLICY

Last Modified: June 1, 2022

Welcome to Canvas. The Canvas Website is operated by Substance, LLC d/b/a Canvas, an Alabama limited liability company, with its registered office at 508 Mineral Trace, Suite 103, Hoover, Alabama 35244. 

1. Shipping

All shipping costs are non-refundable. If you receive a product refund, all shipping costs will be deducted from the refund.  Customer may also responsible for paying costs to return items.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

2. FLAT RATE SHIPPING PROMO

Flat rate shipping promo and policy. $15 Flat Rate Shipping on orders over $200, but under $500. Orders over $500 dollars in value will be calculated based on shipping weight. It you would like to setup custom shipping, please contact us before ordering a bulk order.

3. DOMESTIC SHIPPING & ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.  Multiple rates may be available using different shipping services. You are allowed to select the shipping service preferred.

For simple flat rate shipping: We offer $15 flat rate shipping to continental US states on orders over $200, but under $500.  Promo does not include shipping to AK, HI, or US Territories.

4. INTERNATIONAL SHIPPING

We are based in the U.S., but we do offer international shipping to most countries.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Notes on international duties and taxes: We do have the ability to accept pre-paid duties and taxes for all international shipments. This means you should not be charged for duties and taxes by the carrier when your package is delivered.

For international shipping via UPS, prepaid duties and taxes will automatically be calculated along with shipping charges, and these will all be added to your total during checkout. Again - this ensures that you will not be required to pay any additional customs fees once the product arrives to you.

For international shipping via USPS, shipping rates do not include pre-paid duties and taxes. This means you may be required to pay customs fees when the product arrives to you.

5. CONTACT US

If you have any questions about our shipping policies, don't hesitate to reach out.